Cancellation & Refund Policy – The Byke Heritage Hotel Matheran

1. Reservations may be cancelled subject to the cancellation terms applicable to the selected booking plan.
2. Cancellations made 7 days or more before the check-in date may be eligible for a full refund, subject to applicable charges.
3. Cancellations made within 7 days of the check-in date may incur cancellation charges or may be non-refundable, depending on the booking plan.
4. No refunds will be provided for no-shows, unused room nights, or early departures.
5. Refunds, when applicable, will be processed to the original payment method within 7–14 business days.
6. Any promotional, discounted, or special offer bookings may be non-refundable and non-transferable.
7. The hotel reserves the right to cancel a booking due to unforeseen circumstances, in which case a full refund will be provided.
8. For cancellation or refund assistance, guests should contact the hotel directly using the contact details provided on the website.

By confirming a reservation, guests acknowledge and agree to this Cancellation & Refund Policy.